Who we are

Maitland Independent Disability Support or Midsupport.

Our website address is: midsupport.com.au.

Submission of Electronic Data

When visitors complete forms on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection and any filed your upload to the site.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have submitted a form on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Form submissions may be checked through an automated spam detection service.

Privacy & Confidentiality

All personal information given to Midsupport by a Participant or their parents/advocate will be treated as confidential.

Midsupport does not disclose information about adult Participants to their family without the consent of the Participants.

Only information directly relating to the Participants’ ability, interests and limitations in regard to their service and support requirements will be recorded and kept. All written information will be kept in files and housed in a locked filing cabinet.

Unless directly used for support or health purposes when involved in activities outside a Midsupport, files will not leave our office and will not be left on staff desks.

When it is in best interests of the Participant, Midsupport will seek to gain or release information relevant to the Participant. This will only be done if the Authority to Release Information form has been signed by the Participant (or their advocate if appropriate).

Staff will at all times be careful to protect Participants privacy especially in relation to other consumers, other service providers and the funding body.

Participants’ information will only be disclosed without the consent of the Participant when:

  • Legislation requires;
  • Information is subpoenaed;
  • There is an over-riding public interest.

Midsupport ensures that current and new Participants and their family/advocate are aware of the following:

  • An individual file will be established to record information about the Participant, their needs and the support requirements. Some information is stored electronically and some in hard copy;
  • The possible use of any information;
  • Who may need to access the file;
  • How the Participant and family/advocate can access the file;
  • The process for consent to release information.

Midsupport will handle any information collected concerning Participants in a way consistent with the National Privacy Principles contained in the Privacy Amendment (Enhancing privacy Protection) Act 2012.

The National Privacy Principles which covers, among other things, requirements in relation to:

  • Collection – only relevant information necessary to the Participants support needs or work placement is to be collected. The Participant is to be made aware of the information collected, why it is being collected and that he/she is able to gain access to this information;
  • Use or disclosure – the information is not to be used or disclosed without the consent of the individual;
  • Data quality –reasonable steps must be taken to make sure that the personal information used and disclosed from this register is complete and up-to-date;
  • Data security – reasonable steps must be taken to protect the personal information held by Midsupport from misuse and loss and from unauthorised access, modification and disclosure;
  • Openness – all company procedures must be followed in regard to privacy, dignity and confidentiality;
  • Disposal – after the personal information is either no longer required or has been kept for ten years or more the information is to be security shredded.